Description
Most teams receive support customer tickets through a group email account when speaking with customers. Some teams, however, choose to use their email accounts for communication while still needing the features of help desk software. Using Front, you can link your email, SMS, and social network accounts to a shared mailbox.
It also has productivity tools like internal notes and specific automation tools to cut down on human labor. Although those are only available on their more expensive plans, they also provide detailed analytics and connectors. You may offer a cutting-edge user experience, produce more qualified leads, enhance customer assistance, and boost customer satisfaction, all of which will boost revenue globally.
Details
- Price Request For Pricing
- Listing categories Help Desk
- Is Your Software Cloud Based? Yes-Cloud
- Customization Not Available
- Open Source Yes
Specification
Mobile Support
Desktop OS Support
Web App, Windows
Multi Language Support
Payment
One Time Payment, Monthly payment
API Support
Technical Support
Knowledge Base, Phone Support, Chat Support, Email Support
Is it cloud based?
Software Suites for?
Features
Software Key Features:
- Conversational communication
- Auto response
- Response models
- Queues
- Asset administration
- Asset categories have been given dynamic properties.
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