Description
Jira Service Desk is a popular tool among engineering teams, but many support teams use it because it makes it easy for them to report and track bugs. Users can create custom workflows and forms to ensure projects go smoothly. To keep everybody informed, they can also assign assignments a status. Reports give problem tracking and request additional context by assisting support agents in understanding the overall workload and the projects they are working on.
Details
- Price Request For Pricing
- Listing categories Help Desk
- Is Your Software Cloud Based? On-premise
- Customization Not Available
- Open Source Yes
Specification
Mobile Support
Desktop OS Support
Web App, Windows
Multi Language Support
Payment
One Time Payment, Monthly payment
API Support
Technical Support
Phone Support, Chat Support, Email Support, Knowledge Base
Is it cloud based?
Software Suites for?
Features
Software Key Features:
- Change management
- Reports and metrics
- SLA management
- Asset management
- Incident postmortems
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