Description
Live agent is a software which is commonly used in UK since a lot of years. It is ranked the most reviewed and top-rated help desk software in the year 2022. It has the fastest widget and also has over 150 M users currently worldwide. It is a fully web based live chat and helpdesk software. It has also over 175 features in normal and advanced scale.
Details
- Price starting from $15/agent/month
- Company Name liveagent
- Listing categories Chat Software / Online Chat / Customer Service Software
- Is Your Software Cloud Based? Yes-Cloud
- Customization Yes - Available
- Open Source No
Specification
API Support
Software Suites for?
Medium Sized Business, Small Business
Mobile Support
Mobile Platform
IOS, Android, Windows Mobile
Desktop OS Support
Web App, Windows, Macintosh
Multi Language Support
Payment
Technical Support
Chat Support, Email Support, Video Tutorials, Knowledge Base, Phone Support
Is it cloud based?
Features
Software Key Features:
Features of Live Agent
- Proactive chat
- Live chat
- Customer tracking of complaints
- Issue tracking
- Routing
- Complaint classification
- Monitoring of social media
- Batch communication
- Alerts and escalation
- Canned responses
- Offline form
- Geo targeting
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