Description
Zendesk Support Suiteis a well-known broad customer service platform that supports various organizations, from major enterprises to growing startups. This powerful cloud-based help desk software provides enterprises dependable support.
Zendesk Support Suiteallows agents to manage tickets from various sources, including emails, text chat, mobile phones, and social media sites. As a result, customers are free to connect using their preferred channels.
Zendesk is the best help desk software in Dubai and it supports easy ticket sharing between Zendesk accounts. It facilitates cooperation and ensures effective communication with partners or vendors via automated sharing agreements.
Key Features
Details
- Price Starting price at US$ 19/month
- Listing categories Customer Relationship Management (CRM) / Small Business CRM Software
- Open Source No
- Customization Yes - Available
- Is Your Software Cloud Based? On-premise
Features
Software Key Features:
- It has numerous third-party integrations.Â
- The dashboard can be customizable.
- Built-in recording and click-to-dial.
- Tracking of leads and customers.
- Provides customer segmentation and analytics.
- It has the ability to fill templates automatically.
- Efficiently manage and interact with issue task cards.
- Seamlessly create, view, search, update, and interact with IT request to address user needs.
- Empower end users to track solution progress, check for outages, and access their support tickets.
- Provide real-time support and quick solutions to end users via.
- Utilize Zendesk's robust reporting and analytics tools to track and measure support success.
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Specification
Software Suites for?
API Support
Is it cloud based?
Technical Support
Phone Support, Email Support, Video Tutorials, Knowledge Base
Multi Language Support
Desktop OS Support
Web App, Windows, Macintosh
Mobile Platform
IOS, Android, Windows Mobile, Black Berry
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